Best practices from well over a decade of experience, translated into an agile approach
Softline’s best practices combined with the standard methodologies of ServiceNow Now Create. A perfect recipe to both accelerate the SAM deployment, and to quickly benefit from the investment. From a clear scope, translated into stories, and subsequent sprints. An approach that is flexible and scalable, to align with any project management and software development practices. Softline Group Northern Europe is one of few specialized SAM partners globally, specialized in getting the most value out of your SAM Pro module.
Softline Group Northern Europe ITAM services
Just implementing a SAM or ITAM tool will not be enough to help you achieve Compliance, Control & Cost savings. With a specialised ITAM partner by your side you will be able to make the most of your investment, in the quickest way possible. ServiceNow recognises the added value of an experiences implementation partner. In August 2020 Softline was awarded with ServiceNow’s Premier Partner status, which stands for a strong and certified team with expertise on ServiceNow SAM Pro.
Our team of ServiceNow ITAM experts has created an agile approach that is flexible and scalable. Starting with of course a healthcheck on CMDB level, followed by healthchecks on in-dept technical and functional level, checking for example plugins, optimisation- and (cloud) integration options. By taking these steps, you will profit from many potential quick wins and low hanging fruit, as well as build a great foundation for future work in just a few hours.
After this phase 1 of the actual implementation of ServiceNow SAM will start, including the creation of a high-level plan including implementation stories, and a kick-off with stakeholders. Followed by phase 2, the realization of the user stories, deployment to production and handover from project to the run organization.
The two final steps are focussed on your way forward. The ITAM Value accelerator that will give you a strong idea on how to get the most out of the implementation in the short run and an ITAM roadmap for the mid-term. For instance, by advising on license related topics, or providing guidance on getting the buy-in from your stakeholders. Meanwhile, the ServiceNow SAM pro Implementation Hypercare Service will make sure the supporting technology keeps running smoothly so you can focus on your core activities.
"Michiel (Michiel Houdijk, Senior Business Consultant, Softline Group Northern Europe) has been of great help to us with his expertise, not only of the ServiceNow SAM Pro module, but also with his knowledge of the software publishers and licensing metrics or terms & conditions. The weekly workshop sessions was a very good approach to progress with the team: learning while doing our “homework” between the meetings.
Do not underestimate the effort though: SAM Pro has no magic button to do it all automatically!”
Project lead – Financial services organisation
Since the start of our partnership, ServiceNow & Softline have been working closely together on numerous international projects, as well as hosting joint events and webinars. To both educate the market, and to show our combined strength.